1. Who we are
This website is operated by , a company registered in England and Wales under company number , with its registered office at . We sell countertop kitchen appliances to private customers and trade under the name .
We are the controller of the personal data described in this policy. That means we decide why and how it is processed. For any question about this policy, write to .
We process personal data in line with the UK GDPR and the Data Protection Act 2018.
2. Data we collect
We only ask for what an order actually needs. Depending on how you use the site, we may process:
- Order and contact details — your name, email address, telephone number, delivery address and, where it differs, the billing address.
- Order records — the products you bought, order number, order value, delivery method and correspondence about the order.
- Payment data — handled directly by our payment provider. Card numbers are entered on the provider's own page and are never stored on this website. We receive only the outcome of the payment, the payment reference and a masked card identifier.
- Warranty and service data — the model, serial number and purchase date of the appliance, plus a description of any fault you report.
- Returns and cancellations — the notice you send us, the reason where you choose to give one, and refund details.
- Marketing preferences — your email address and the record of your consent, if you sign up for our emails.
- Technical data — IP address, browser type, device type, pages viewed and referring page, collected by our hosting provider's logs and by cookies described in section 4.
We do not collect special category data such as health, biometric or political data, and we ask you not to send it to us. There is no server-side contact form on this site: the contact button opens your own email client.
3. Purposes and legal bases
Performance of a contract
We use your contact, address and order data to take and confirm your order, take payment, arrange delivery, handle returns and refunds, and answer questions about your purchase. Without this data we cannot supply the goods.
Legal obligation
We keep records of sales, refunds and tax for the periods required by UK accounting and tax law, and we deal with statutory rights such as your right to cancel within 14 days under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.
Legitimate interests
We rely on our legitimate interests to keep the site secure and available, to prevent fraudulent orders, to keep internal records of correspondence, and to improve our range and service. We balance these interests against your rights, and you can object as described in section 9.
Consent
We rely on consent for marketing emails and for non-essential cookies. You can withdraw consent at any time without affecting processing carried out before you withdrew it.
4. Cookies
Essential cookies keep the basket and the security of the session working; they are needed for the site to function. Analytics or preference cookies, where used, are only set after you agree, and you can change your mind at any time by clearing cookies in your browser or by contacting us.
Most browsers let you block or delete cookies in their settings. Blocking essential cookies may stop parts of the checkout from working.
5. Who we share data with
We do not sell personal data. We share it only where it is needed to run the shop:
- Hosting and infrastructure provider — stores the website and its server logs.
- Payment provider — processes the card transaction as a separate controller under its own privacy notice.
- Delivery companies — receive the name, address and telephone number needed to deliver the parcel and to arrange redelivery.
- Manufacturers and their authorised service partners — receive your name, contact details, model and purchase date when a warranty is registered on your behalf or when a repair, spare part or replacement has to be arranged with the brand.
- Email service provider — sends order confirmations and, if you have subscribed, marketing emails.
- Professional advisers and authorities — accountants, insurers, or public bodies where the law requires disclosure.
Our processors act on our documented instructions under a written contract and may not use your data for their own purposes.
6. International transfers
We keep data in the UK and the European Economic Area wherever possible. If a provider processes data outside these areas, we rely on UK adequacy regulations, or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with additional safeguards where they are needed. You can ask us for details of the safeguards used for a particular transfer.
7. How long we keep data
- Order, invoice and payment records: six years from the end of the financial year in which the order was placed, to meet tax and accounting requirements.
- Warranty and service records: for the length of the manufacturer's guarantee and a reasonable period afterwards to handle follow-up claims.
- Correspondence about an enquiry that did not lead to an order: up to 12 months.
- Marketing consent records: until you unsubscribe, and then a suppression record so we do not contact you again.
- Server logs: generally short retention periods set by our hosting provider.
When a period ends, we delete the data or anonymise it so it can no longer be linked to you.
8. Security
The site is served over an encrypted connection. Access to order data is limited to staff who need it, protected by individual accounts and strong authentication. Card details never reach our systems. We review our providers and keep our software updated, and we have a procedure for assessing and, where required, reporting personal data breaches to the Information Commissioner's Office and to affected customers.
9. Your rights
Under the UK GDPR you have the right to:
- Access — get a copy of the personal data we hold about you.
- Rectification — have inaccurate or incomplete data corrected.
- Erasure — ask us to delete data we no longer have a reason to keep.
- Restriction — ask us to pause processing while a dispute or an accuracy check is resolved.
- Portability — receive the data you gave us in a structured, commonly used, machine-readable format, or have it sent to another controller.
- Objection — object to processing based on our legitimate interests, and object to direct marketing at any time.
- Withdraw consent — for anything we do on the basis of consent.
Write to and we will respond within one month. We may ask for enough information to confirm who you are. Exercising these rights is free unless a request is manifestly unfounded or excessive.
10. Marketing and consent
We send marketing emails only to people who have asked for them. Every message carries an unsubscribe link, and you can also unsubscribe by emailing us. Withdrawing consent does not stop the service messages we must send about an order you have placed, such as a dispatch confirmation.
11. Age limit
This shop is intended for adults. We do not knowingly sell to or collect data from anyone under 16. If you believe a child has given us personal data, contact us and we will delete it.
12. Changes to this policy
We update this policy when our processing changes or when the law does. The date at the top shows the current version. If a change materially affects you, we will say so on this page and, where appropriate, by email.
13. Contact and complaints
For any privacy question or request, email or call . Post reaches us at .
If you are not satisfied with our answer, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on their helpline. We would appreciate the chance to resolve the matter first.